About Vineeta Vishwanathan
Vineeta Vishwanathan is based in Hyderabad, India. Vineeta studied Bachelor of Commerce (Banking and Finance) at Osmania University (2016-2020). On Youth4work, Vineeta has taken skill tests in Aptitude (rank 1,334 of 3,606,048, top 1%) and Communication Skills (rank 75,070 of 375,956, top 20%). Vineeta also lists talents in IT Information Technology, ITIL Certification, IT Managment and Customer Care.
Talents
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Customer Care... among ... users in Hyderabad…among … users worldwide -
Data Entry... among ... users in Hyderabad…among … users worldwide -
Communication Skills... among ... users in Hyderabad75070among 375956 users worldwide6.86percentile among worldwide users -
Aptitude... among ... users in Hyderabad1334among 3606048 users worldwide97.02percentile among worldwide users
Professional Path
Escalation Manager Operations
Launch IT Solutions – Microsoft
Full Time
Mar-2017 To
Jun-2018
1 years 3 months
- • Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization. • Currently working on service operations and incident management based profile. • Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task. • Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise. • Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process. • Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and dev
Major Incident Manager/Service Delivery
Genpact Pvt Ltd., Hyderabad
Full Time
Feb-2011 To
May-2016
5 years 3 months
- • Directed day-to-day management and governance of complex information technology and digitization projects including planning, design and implementation of the ITIL Framework.
• Ensured service level agreements in connection with contracted services were maintained and achieved meeting Client expectations focusing on the quality of services delivered.
• Developed statistical performance data for weekly Op review meet with IT Leadership and stakeholders to be able to examine delivery management, identify gaps if any and close them for continual customer satisfaction and reference-ability.riven service improvement projects based on Lean and Six Sigma methodologies to improve services delivered to the business and its customers whilst driving down cost.
• Streamlined projects per ISO/IEC 20-000 guidelines by identifying risks and mitigating them and was involved in Quality and maintaining documentation for various Audits performed.
• Successfully led DR and BCP for business continuit - • Achieved best performer quarterly award 6 times.
• Received best Auditor of the team.
• Achieved Certificate of recognition for outstanding commitment in driving the quality Best Practices by achieving excellent appreciations. (2014)
Senior Tech Support
HY-Flier Corporate Services, Hyderabad
Full Time
Jan-2009 To
Jan-2011
2 years
- • To Resolve US customer Technical Query and trouble shoot for ISP issues.
• Incident detection and recording
• Classification and initial support
• To make sure the all Critical and Major Incidents are addressed within SLA response and sending out the Critical Alerts for such Incidents.
• Ensured to be able to successfully bring down the MTTR (Mean time to resolve) for all categories of incidents
• To manage and support all service incidents either personally or via the Service Desk, through to successful completion and user satisfaction
• To regularly review, performance and trends in response to incidents and to provide recommendations to the Service Manager for service improvement. The emphasis is on swift resolution of critical incidents, which have severe business implication or have the potential of causing disruptions / unavailability
• Effective and rapid response to Major Incidents, also chair all Major incident meetings & technical - In 01/01/2010 got Appraisal and promoted to Senior Tech support.
Phone Banking Officer
ICICI Bank Ltd., Hyderabad
Full Time
Jan-2007 To
Dec-2008
1 years 11 months
- ? To resolve customer query (Voice based) and giving suggestions to their financial issues. To meet customer expectations.
? To take request for various financial deliverables and make sure the request is processed.
? To empathize with customer query and resolve taking the extra initiative.
? Take initiative for the growth of the skill and team. - ? Achieved Maximum Customer Appreciation Award
? Awarded with POWER BLASTER trophy (Highest award given to an officer for taking initiatives and valuable contribution towards the skill growth).
Qualifications
Osmania University
Bachelor of Commerce Banking and Finance
2016-2020
-%
Sikkim Manipal University
Master of Business Administration HR and Operations
2010-2012
73%
Extra-Curricular Interests
Listening music
shopping
travelling and adventure
My Story
Actively looking for an opportunity in Incident / Escalation management & Accounts/Administration/Operations or Freelancing. ITIL V3 foundation trained and certified
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Other people named Vineeta
- Vineeta Rajput, Gurgaon
- Vineeta Shraff, Purbi Champaran
- Vineeta Shahee, Bangalore
- Vineeta Kasaudhan, Mumbai
- Vineeta Kumari Chowdhary, Lucknow
- Vineeta Bagga, Delhi
- Vineeta Singh, Varanasi
- Vineeta Kushwaha, Raipur
