Profile Snapshot
Vipul is based out of Delhi & has studied Hotel Management, BHMCT-Bachelor Degree Course in Hotel Management and Catering Technology from Year 2000-2003 in IHMCTAN-Institute of Hotel Management Catering Technology and Applied Nutrition, Indira Gandhi National Open University.
Vipul Bhardwaj is Skilled in English Language, Travel Agent, Hotel Contract Negotiation and other talents.
Talents
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Travel Agent... among 0 users in Delhi…among 0 users worldwide -
Customer Care... among 0 users in Delhi…among 0 users worldwide -
Data Analysis... among 0 users in Delhi…among 0 users worldwide -
Flight and Hotel Reservation Executive... among 0 users in Delhi…among 0 users worldwide
Professional Path
sr Travel Associate
BCD Travel
Full Time
Jul-2018 To
present
8 years 2 months
- • Handling Corporate Clients via both calls & emails pertaining to their end to end travel requirements. • Knowledge of Issue & Reissue International and Domestic Tickets. • Supporting Implementation team in on boarding the new account setup. • Booking Hotels & Cars for Corporate Travellers • Resolve the query as per defined SLA keep tab over TAT • Knowledge of various Online Booking Tool – Concur for Airlines & Hotels - Booking & Reservations & Phoenix, Get there. • Coordinate with supplier representatives & other vendor officials for deals and negotiated rates. • Visa process handling & coordination. • Active participation in team development and process improvement activities with Team Management. • Process Invoices and refunds. • Keep hard eye over the debit memos from Airlines and actively support on cost optimization.
sr Travel Consultant
AMEX - global Business Travel
Full Time
Aug-2015 To
Jun-2018
2 years 10 months
- • Handling Corporate Clients via both calls & emails pertaining to their end to end travel requirements. • Supporting Implementation team in on boarding the new account setup • Knowledge of Issue & Reissue International and Domestic Tickets along with accommodation. • Handling special services requests by premium clients and fulfil up to satisfaction level. • Resolve the query as per defined SLA keep tab over TAT • Coordinate with supplier representatives & other vendor officials for deals and negotiated rates. • Visa process handling & coordination. • Process Invoices and refunds. • Keep hard eye over the debit memos from Airlines and actively support on cost optimization.
sr Travel Consultant
CWT India Pvt Ltd
Full Time
Aug-2014 To
Aug-2015
1 years
- • Managed Data Records received from different Consolidators for Airlines & Hotels. • Handled the received calls and emails from Corporate Customers for Airlines & Hotels and solved their queries regarding Booking, Reservations & Ticketing. • Working on Online Booking Tool – Get-There for Airlines & Hotels - Booking & Reservations. • Manage and resolve all operations issues e.g. refunds, escalations etc • Ensure that the customer complaints are handled in the most efficient manner thereby building a niche of customers who are valuable to the organization.
Team Leader
Fareportal India Pvt Ltd
Full Time
Jan-2008 To
Sep-2013
5 years 8 months
- • Spearheaded the FDA & Reservation Team in Fareportal (CheapOair & OneTravel.com)
• Managed Data Records received from different consolidators for Airlines, Hotels & Cars.
• Worked as a Negotiator among Market Managers and Company.
• Evaluated & generated all competitive reports with other websites & created attractive offers for optimizing the profit of organization.
• Responsible for coordinating all the SEM & SEO Activities & Technology.
• Responsible to meet all agreed client SLAs and performance parameters.
• Rectify system bugs and all technical issues & coordinated with Tech Team for same.
• Coordinating with Marketing Team to provide best deals & managing Landing Pages as Data Analyst.
• Worked for Packages for CheapOair.com & Onetravel.com – Design & Amendments.
• Coordinating with operational, administrative, IT and HR issues for the Team.
• Allocation work and prioritize them. - ----
» 1 Project
Qualifications
Institute of Hotel Management Catering Technology and Applied Nutrition
Bachelor Degree Course in Hotel Management and Catering Technology Hotel Management
2000-2003
-%
Diploma in Amadeus from IITTM
Extra-Curricular Interests
Stories
Fictions & History
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