Profile Snapshot
Vivek is based out of Bangalore & has studied EIC-Electronics and Instrumentation Control Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2011-2015 in KIITCE-K I I T College of Engineering, Maharshi Dayanand University.
Vivek Kumar Wadhawan is Skilled in Aptitude, MySql, MS Office and other talents.
Talents
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Server Administration... among 0 users in Bangalore…among 0 users worldwide -
Sharepoint Developer... among 0 users in Bangalore…among 0 users worldwide -
SQL Server... among 0 users in Bangalore…among 0 users worldwide -
System Administration... among 0 users in Bangalore…among 0 users worldwide
Professional Path
Senior Technical Support Specialist
Infosys Ltd
Full Time
Jun-2018 To
present
8 years 3 months
- Working as IT support specialist for Infosys with 2 years of industry experience in the area of IT Support voice, chat, and email process. Job responsibility includes Troubleshooting technical issue of the user Documenting the troubleshooting steps and knowledge base using ITSM tool.
- Received Best RR for last quarter and best C-SAT for last quarter
Technical Support Executive
Betsol Software India Pvt Ltd
Full Time
May-2017 To
Jun-2018
1 years 1 months
- Handling and resolving Customer’s queries and technical issue related to client’s software application via chat and calls using various tools like CRM and BMS, and documenting them using ITSM tool
- Joined as fresher, and adjudged as best employee for two consicutive Quarters
» 1 Project
Qualifications
K I I T College of Engineering
Bachelor of Engineering or Technology Electronics and Instrumentation Control Engineering
2011-2015
-%
Extra-Curricular Interests
Cricket
Photoshop
My Story
My name is Vivek Kumar Wadhawan, I from Meerut, I am B.tech graduate, I have my b.tech from KIIT University in 2015 in Electronics and Instrumentation branch and my schooling from my native place Meerut. I am currently working with Infosys as Senior Technical Process Executive. I am a self-motivated person and love challenges, I believe when tough gets going, going gets tough and bring out the best.
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