Mohd Wasi Khan

Senior System Engineer - Tech / Application Support
Delhi, Delhi, India
Profile Snapshot
Mohd is based out of Delhi & has studied CE-Computer Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2008-2012 in , Gautam Buddha Technical University.
Mohd Wasi Khan is Skilled in HTML, C Sharp Dot Net, Application Development and other talents.
Talents
    • SQL Server
      ... among 0 users in Delhi
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      among 0 users worldwide
    • System Engineering
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      among 0 users worldwide
    • Application Development
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      among 0 users worldwide
    • Core Java
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      among 0 users worldwide
Professional Path
Senior Technical Engineer
Afore Technical Services Private Limited Full Time
Jan-2015 To present 11 years 8 months
  • • Track incidents Communicate with the user community and development team for day-to-day operations & activities.
    • Initiate the emergency change process, specific related tasks can also be assigned to the tactical Incident manager and/or Strategic incident manager from the operational process role mapping.
    • Proficient in handling escalated calls and providing 1st & 2nd Level software Support to end-users.
    • Proficient in handling software bugs, scan C# and SQL error codes as well as fix file data damage error
    • Proving support on .Net application deployment, Java apps, C# , XML as well as SQL queries
    • Trouble ticketing handling process, Management escalation process, Critical escalation process, Customer service level agreements
    • Deployment & Integration of web application on Hosting servers as well as Installation of software on Techarex Network hosting server like QuickBooks , Quicken and others software applications.
System Engineer
Interfacepro Webtech Private Limited Full Time
Sep-2012 To Dec-2014 2 years 3 months
  • • Used to provide application support to the INTERFACEPRO B2B clients regarding software and server related queries
    • Used to provide remote support on Web and Window software directly to the Client's end and answered their queries by call/Chat.
    • Used to fix .net error codes, sql queries bugs as well as internet applications error codes
    • Used to provide support on Linux and Window Hosting Server as well as Email Server and their configuration if needed.
    • Used to managed other Domains like Web hosting Server Management and Adwords Campaign Management
    • Fixed HTML codes & answered SQL queries by call & chat as well as fixed application bugs & errors
    • Managing various technical aspects like web design, software design, coding of modules, monitoring critical issue’s & taking appropriate actions, carrying out interface redesigning and application maintenance, etc
    • Developed Web Application using ASP.Net with C# and SQL Server 2008.
Qualifications

Bachelor of Engineering or Technology Computer Engineering

2008-2012

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Extra-Curricular Interests
Music & Songs Learning About New Technologies
My Story
• An effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities.
• Skilled system engineer with 4.3 years of extensive experience in the IT development and supports.
• Well-Versed with Service Development Life Cycle / Process / Methodologies / Supported ticketing tools
• Working experience on application development & Support on Microsoft .NET with C#, SQL Server, HTML, CSS and Scripting languages.
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