Zaki Imran
Passionate Communicator
Bangalore, Karnataka, India

About Zaki Imran

Zaki Imran is based in Bangalore, India. Zaki studied Bachelor of Commerce (Training and Development) at Al Ameen Institute of Information Sciences (1991-1993). On Youth4work, Zaki has taken skill tests in English Language (rank 862 of 356,213, top 1%), Communication Skills (rank 638 of 375,956, top 1%) and General Knowledge (rank 1,127 of 169,964, top 1%). Zaki also lists talents in Supervisory Skills, Training Skills, Health Insurance and Admin Executive.

Talents
    • Supervisory Skills
      ... among ... users in Bangalore
      …
      among … users worldwide
    • Training Skills
      ... among ... users in Bangalore
      …
      among … users worldwide
    • Health Insurance
      ... among ... users in Bangalore
      …
      among … users worldwide
    • Communication Skills
      ... among ... users in Bangalore
      638
      among 375956 users worldwide
      96.54
      percentile among worldwide users
Professional Path
Asst Mgr - Humana Business training
HGS Full Time
Apr-2015 To Oct-2015 6 months
  • To supervise a team of trainers aligned to specific LOB's. To maintain & improve the process efficiency and associate performance by identifying opportunities to implement up-skill, cross-skill or refresher training programs, maintaining all the relevant records/database pertaining to the training programs conducted & quality scores as per client set SLAs, and to conduct interviews of new hires.
  • As a part of the neutral Hiring panel, I ensured the interviews were thorough and the identified candidates were appropriate & suitable for the Org. Undertook many initiatives towards better employee engagement and conducted many events related to knowledge enhancement & performance improvement. Also implemented multiple ideas to increase training effectiveness & knowledge retention by the associates.
Group Leader - Humana Business Training
HGS Full Time
Apr-2012 To Mar-2015 2 years 11 months
  • To Supervise a team of trainers & oversee training effectiveness and development. Manage training infrastructure and end to end training cycle. To conduct TNA to check the need for refresher or cross-skill trainings.
  • Developed new training content & curriculum or revised existin training documents to increase knowledge comprehension. Ensured effective learning and retention of the subject matter by conducting special training sessions. Conducted TTT sessions to improve our trainers' skills in training delivery. Traveled to US as a transition trainer to transfer 2 new processes and played a key role in ensuring smooth running of the new projects. My role in the new projects was appreciated both by internal management as well the client.
Senior trainer - Humana Business Training
HGS Full Time
Apr-2009 To Mar-2012 2 years 11 months
  • To impart training on US healthcare to all new hires, on fundamental as well as core process subject.
  • Ensured that all new hires learned the subject effectively and moved on confidently to the production floor. Ensured that each trainee enjoyed the subject & gained good insight on the matter.
Senior product analyst - Center of Quality
HGS Full Time
Apr-2004 To Mar-2009 4 years 11 months
  • To test the insurance 'Plan build' for flaws and have them rectified, to ensure the plan paid according to the contract agreed upon by our client and its customer.
  • I was part of the pilot process. Met SLA's and TATs along with mentoring new joiners, played an important role in obtaining the client 'Go' decision for this process as well.
Claims processing executive - Metavance claims adjudication
HGS Full Time
Apr-2002 To Mar-2004 1 years 11 months
  • Claims adjudication
  • I was part of the pilot process and underwent training in US. Met SLA's and TATs along with mentoring new joiners, played an important role in obtaining the client 'Go' decision.
Qualifications

Al Ameen Institute of Information Sciences

Bachelor of Commerce Training and Development

1991-1993

-%

Extra-Curricular Interests
Conceptualizing and hosting Employee Engagement Events Reading Playing Snooker.
My Story
Greetings!

I am a training professional with core knowledge of US Healthcare insurance industry. I was last employed as an AM, Business training, at Blr and posses 13 years of total experience in the USHC domain. I can handle both an operational and a training related supervisory role for any US based healthcare process.

Excellent verbal & written communication is my forte. Looking to leverage my knowledge and experience into a suitable position in Training/HR/Office administration dept.
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