Mohammed Zulfikar
Hyderabad, Andhra Pradesh, India

About Mohammed Zulfikar

Mohammed Zulfikar is based in Hyderabad, India. Mohammed lists talents in Call Centre Manager, Health Insurance, Operations Management and Customer Management.

Talents
    • Call Centre Manager
      ... among ... users in Hyderabad
      …
      among … users worldwide
    • Health Insurance
      ... among ... users in Hyderabad
      …
      among … users worldwide
    • Operations Management
      ... among ... users in Hyderabad
      …
      among … users worldwide
    • Customer Management
      ... among ... users in Hyderabad
      …
      among … users worldwide
Professional Path
Assistant Manager
Smart innovations pvt Ltd Full Time
Sep-2012 To Jul-2015 2 years 10 months
  • * Currently handling 3 teams of 32 members in US Healthcare Insurance Sector.
    * Preparing monthly Dashboards to review the projects performance with areas of improvements.
    * Managing Turn Around Time, Productivity and Quality metrics
    * Interacting with Onshore partners in reviewing the day to day Projects performance.
    * Involved in Transaction of Appeals project to design the projects protocols.
    * Lean Project Completed on pend claims thus increasing the efficiency of the team by reducing the transaction time of each claim.
    * Preparing monthly Goals sheets of the staff and SME.

  • * Got "Best Manager Award" for achieving the business and client expectations on multiple occasions With Smart Innovations
    * Awarded "Best Team" award for successfully achieving the client SLA's on multiple occasions for 12 months.
Qualifications

Other

Other Computer Science

2003-2005

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