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Mohit Suteri

Cluster Manager Operations
  • Rishikesh, Uttarakhand, India
Profile Snapshot
Mohit is based out of Rishikesh & has studied Front Office, B.Sc-Bachelor of Science from Year 2016-2020 in IHMCN-Institute of Hotel Management Catering and Nutrition, National Council for Hotel Management and Catering Technology.
Mohit Suteri is Skilled in Aptitude
Professional Path
Operations
OYO Rooms
Full Time Jul-2015 To present (10 years 1 month)
Responsibilities
  • Visit and Inspect Assigned OYO Properties as per stated protocols
    Ensure highest standards of Service and Client Satisfaction; target Zero Customer Complaints on account of OYO Service
    Act as the first level of escalation for any customer issues, and resolve the same in an effective and timely manner
    Work closely with property managers to train them in rendering great service
    Work closely with call centre and the customer experience team to deliver great overall experience to customers
    Property staff related responsibilities
    Ensure adequate Staff is present
    Hire and Train the New Staff in OYO Standards of Service
    Ensure adherence to OYO dress and hygiene protocols
Qualifications
Bachelor of Science, Front Office
Institute of Hotel Management Catering and NutritionNational Council for Hotel Management and Catering Technology
2016-2020
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