About Anil Singh Kaurav
Anil Singh Kaurav works as Consultant at IL&FS Technologies Ltd., Gwalior, Madhya Pradesh and is based in Faridabad, India. Anil studied Bachelor of Arts (Poltical Science) at Demo Youth4work (1989-1993). On Youth4work, Anil has taken skill tests in Project Management (rank 404 of 24,579, top 2%). Anil also lists talents in Service Support and Delivery, Team Work, Membership Management and People Management.
Talents
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Team Leadership... among ... users in Faridabad…among … users worldwide -
Team Management... among ... users in Faridabad…among … users worldwide -
Vendor Management... among ... users in Faridabad…among … users worldwide -
Customer Satisfaction... among ... users in Faridabad…among … users worldwide
Professional Path
Consultant
May-2013 To
present
13 years 4 months
- Taken care of Network & IT Infra delivery ,Installation & Maintenance activity in three major Projects in Madhya Pradesh
I am taking care of logistics & IT Infra delivery & installation & Vendor management activity for all three major projects in Madhya Pradesh.1.MP Modern record room,2.MP Border Checkpost 3.MP WEB GIS - I have completed 270 locations IT Infra delivery & installation
Manager
May-2012 To
Apr-2015
2 years 11 months
- Taken care of three major Projects in Madhya Pradesh
1. M.P Border Check post –Client Name –M.P. Govt.
Project -To be start operation at all 24 Boarder check post after commissioning of Network points & installation of IT Infra & software at all sites. 2. M.P Modern Record Room -Client Name –Commissioner Land Record, Madhya Pradesh
Project –To be completed 364 Modern record room in all Madhya Pradesh all 364 Tehsil offices, Including, Civil, Furniture, Electrical, IT infra. Govt. Land record document scanning.
3. M.P Modern Record Room –Commissioner Land Record, Madhya Pradesh
Complete survey activity at client sites after using our resources
Arranged space from client office to ready IT Centre at client office
Take client office data to complete software activity
Provide training to clients before start IT centre operation at client office - Providing excellent services to clients in all Madhya Pradesh 364 Districts & Tehsils offices
Service Delivery Manager
HCL Info systems Ltd, Delhi
Full Time
Feb-2008 To
May-2011
3 years 3 months
- Successfully led a team of 140 Specialist Engineers & Team leaders & Area Managers and Outsource Service staff in Delhi & NCR covering Facility Management client’s base 30
Handled all Customer Escalation in Day to day Support and achieved Service Billings & Collections target
Developed the Technical Training Calendar to technical trainings for existing and new staff
Check every month customer satisfaction level through monthly satisfaction survey & customer site visit
Played a pivotal role in keeping a close track of control customer complaints and escalations
Handled the Facility Management Project & taken care of hardware (Desktop, Laptop, Printer, Scanner, servers) calls support
Developed and Implemented the Customer Satisfaction Survey Methodology and take corrective actions for continuous improvement - Star Performer of QII in 2009
Star Performer of QIV in 2008
Sr.Call Coordinator
APC India Pvt. Ltd, North & East
Full Time
Feb-2005 To
Feb-2008
3 years
- Demonstrated excellence in managing complete Service Operations across entire North & East
Instrumental in attaining the company’s objectives related to Customer Satisfaction, Revenues Cost of Repairs, Service Labor and Customer Retention
Successfully led a team of Specialist Engineers & out source service provider technical staff in North & East covering customer base of over 3000 customers
Taken care of 24* 7 Service Support with proper monitoring
Taken care of Enterprise accounts (Up to 20 KVA UPS (Three Phase ups client)
Audited service franchisees in terms of call status / spare consumption / response time / dealer visit frequency on weekly / monthly basis
Cleared Service Providers service claims
Supervised 25 Service Providers & Service Centers, Swap centre - Excellent record of accomplishment of enhancing Customer Satisfaction from 45% to 100% thereby becoming the Top District nationally
Sr.Service Executive
Xerox India Ltd, Madhya Pradesh
Full Time
Jan-1993 To
Dec-2004
11 years 11 months
- Successfully provided outstanding services to customer through close interaction with location engineers
Checked every month customer satisfaction level by random telephonic survey
Follow up with logistics department Head for arrange spare to close calls on time
Call logged & assigned to respective technical representative
Achieved so many times Service AMC target & collection target
Troubleshooting in the areas of L1 support calls
Successfully installing new equipments after proper tie-up with customer within company target time
Minimum break down in client Equipment and implemented a strategy to improve Machine Health - Best service executive award nine times since 1994 to 2004
Emergency services response award in year1999
Regional Customer Satisfaction Champion Award since 1996 to 1999
Star performer award of the year in 1998
Best Executive award in the Region in year 1997
» 3 Projects
Qualifications
Demo Youth4work
Bachelor of Arts Poltical Science
1989-1993
50%
My Story
Senior Service Support Operation Professional with more than 23+ years of comprehensive experience in directing, managing and improving Service Planning, Service Operation function of major domestic and international companies. Exceptional skills in developing and implementing processes and controls, improving Service operations, adept in managing operations with focus on profitability by ensuring optimal utilization of resources. Management & Cost Planning. Achieved outstanding Client Satisfact
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