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Atul Prem Narayan

  • Pune, Maharashtra, India
  • Services Delivery, IT Helpdesk, Customer Support
Profile Snapshot
Atul is based out of Pune & has studied ECE ENTC-Electronics and Tele-Communication Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2006-2009 in SNCET-Sri Nandhanam College of Engineering and Technology, Anna University.
Atul Prem Narayan is Skilled in Services Delivery, IT Helpdesk, Customer Support and other talents.
My Story
I am honest and hard working.
Professional Path
Consultant
ENTERCOMS SOLUTION PVT LTD
Full Time Nov-2015 To present (9 years 9 months)
Responsibilities
  • • Respond to user service requests and expediently resolve trouble tickets to maximize system Troubleshooting & Issue Resolution
    • uptime
    • Answering calls & resolve the issue in a prompt courteous manner using in-house and vendor tools such as CITRIX, SAP (IDM) BASIS (DEVELOPED BY IBM), Sysaid (Ticketing Tool) and Client ticketing tools
    • Well versed in AD (Active Directory Database)
    • Creation of User Id’s , Resetting account passwords and updating the user account through User provisioning tool using AD (Active Directory Database)
    • Well versed in SAP - subject to Global Service Desk.
    • Monitoring the servers with the help of Monitoring tool(Centreon),Network mode manager.
    • Coordinating with Critical Incident Management teams which will handle high risk issues when network is down
    • Rapid Ticket Response times.
Qualifications
Bachelor of Engineering or Technology
Sri Nandhanam College of Engineering and TechnologyAnna University
2006-2009
Extra-Curricular Interests
  • Cricket
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