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Mayur Patel

3.4 Year Experience In It Field
  • Ahmedabad, Gujarat, India
  • Computer Knowledge, System Administration, Hardware Support
Profile Snapshot
Mayur is based out of Ahmedabad & has studied ECE ENTC-Electronics and Tele-Communication Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2008-2012 in NIST-Noble Institute of Science and Technology, Gujarat Technological University.
Mayur Patel is Skilled in Computer Knowledge, System Administration, Hardware Support and other talents.
Professional Path
Technical Support Engineer
Macropack Solutions
Full Time Dec-2016 To present (8 years 8 months)
Responsibilities
  • • We are providing Barcode & RFID solutions.
    • Responsible for timely support on attending complaints, installations.
    • Install, test and configure new workstations, peripheral equipment and software.
    • Maintain inventory of all equipment, software and software licenses.
    • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
    • Attending Customer’s queries regarding Barcode Printers & scanners.
    • Installation of Barcode Printers & Scanners.
    • Testing of Barcode Printers & Scanners.
    • Providing field support to end user client.
IT Helpdesk Engineer
Full Time Apr-2016 To Nov-2016 (7 months)
Responsibilities
  • • Work in domain & Support 500+ users & also company brand store.
    • Install, test and configure new workstations, peripheral equipment and software.
    • Maintain inventory of all equipment, software and software licenses.
    • Provide helpdesk support and resolve problems to the end user's satisfaction.
    • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
    • Manage PC setup and deployment for new employees using standard hardware, images and software as per company policy.
    • Assign users and computers to proper groups in Active Directory.
    • Perform timely workstation hardware and software upgrades as required.
    • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
    • Utilize and maintain the helpdesk tracking software.
    • Daily check VC devices for meetings.
    • Once a week we have meeting in which we discussed about major problems in all location(Gujarat) & roll out of application.
Technical Support Executive
Gujarat Television Pvt Ltd
Full Time Sep-2013 To Apr-2016 (2 years 7 months)
Responsibilities
  • • Install, configure, troubleshoot and maintain systems such as Operating Systems (OS) installation / re-installation, upgrades and patches for desktop.
    • Installing new hardware (servers, printers, computer work stations etc).
    • Keeping a track of IT inventory.
    • Proper Planning related to broadcasting the live event.
    • Performs routine system administration and maintenance on local or remote locations.
    • Configuring Wi-Fi setup, configuring switches and applying security over Wi-Fi access.
    • Support out station through remote desktop software.
Qualifications
Bachelor of Engineering or Technology
Noble Institute of Science and TechnologyGujarat Technological University
2008-2012 | Score 62%
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