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Rajesh Cp

Sr Qa With 9.5 Years Experience
  • Chennai, Tamil Nadu, India
  • Quality Assurance, Team Leadership, Training Skills
Profile Snapshot
Rajesh is based out of Chennai & has studied CS-Computer Science, BE BTech-Bachelor of Engineering or Technology from Year 2001-2005 in PMRIT-P M R Institute of Technology, Anna University.
Rajesh Cp is Skilled in Quality Assurance, Team Leadership, Training Skills and other talents.
My Story
I was working as Quality Analyst for Iopex Technologies, Chennai, India. I have 9.5 years of work experience in the industry, out of which i have 9 months of experience in call handling process and more than 8 years’ experience in Quality.
Professional Path
Senior Quality Analyst
Iopex Technologies
Full Time Dec-2012 To Oct-2015 (2 years 10 months)
Responsibilities
  • • Monitoring calls as well as emails and reporting outcomes as per the Quality check plan
    • Meet and improve process SLAs
    • Timely escalation of Quality issues to team supervisors and ensure resolution
    • Conduct One on One feedback session with agents (weekly) for continuous improvement in the process & to increase the score progression on a monthly basis
    • Driving Defect Prevention through Data scrubbing and also implementing the solution which would benefit the organization
    • Generating weekly and monthly performance reports and sent to operations team as well as management
    • Handling QA review meetings with the operations team to discuss the agent’s performance
    • Joint calibration sessions (Internal and external) on a weekly basis
    • Ensuring low variation in calibration between Client and Quality/Training/Ops teams
Achievements
  • • Received “Extra Miler” Award for the quarter in iOPEX (JAS 2013)
Sr Transaction Monitoring Officer
Full Time Mar-2006 To Dec-2012 (6 years 9 months)
Responsibilities
  • • Monitoring calls (inbound and outbound) handled by the supervisor as well as the agent’s performance on calls.
    • Conference call meeting with clients to discuss agent’s performance and the scope of improvement.
    • Training batches on process knowledge and communication skills.
    • Generating the weekly team reports for the agents feedback
Achievements
  • • Received “Excellent Performance” Award for the month of July 2012 and October 2012 in ALLSEC.
Qualifications
Bachelor of Engineering or Technology
P M R Institute of TechnologyAnna University
2001-2005
yKnown
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