Rajib Paul
Pursing Mtech At Kalyani Government Engineering College
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Kalyani, West Bengal, India - Computer Technician, IT Information Technology
Rajib is based out of Kalyani & has studied IT-Information Technology, ME MTech-Master of Engineering or Technology from Year 2019-2021 in KGEC-Kalyani Government Engineering College, Maulana Abul Kalam Azad University of Technology.
Rajib Paul is Skilled in Computer Technician, IT Information Technology, Computer Networking and other talents.
Onward e service ltd _ TCS
Full Time
Jul-2017 To Aug-2019
(2 years 1 month)
Responsibilities
» 1 Project
Customer support engineer at Onward e service ltd _ TCS
Jul-2017 to Aug-2019
• Managed a team and responsible for building, deployment, recovery and new technology installs for the entire IT Asset for 10000+ employees and supports for any kind of technical issues. • Monitor and respond quickly and effectively to requests received through the “IT Service desk” • Resolved issues by researching documentation, troubleshooting hardware, software, guiding client through corrective steps, tracked the status of problems and solutions • Maintained Service desk database by entering caller statistics, inquiries, and responses • Rollout all-new lunch Store • Diagnose and troubleshoot technical issues, including account setup and network configuration(CISCO Router, Switch & AP) • Installed, configured, and maintained the functionality of company desktop and laptop systems, together with the peripheral appendages and software. • Help our FE’s to install & troubleshoot Zebra printer, HHT, POS, Printer, KIOSK, Weighting scale, Scala, All type PC, Domain Laptop issue, JPOS, RPO
Kalyani Government Engineering CollegeMaulana Abul Kalam Azad University of Technology
2019-2021
| Score 70%
Ideal Institute of EngineeringMaulana Abul Kalam Azad University of Technology
2016-2019
| Score 63%
JIS School of PolytechnicWest Bengal State Council of Technical Education
2014-2016
| Score 74%