Delhi, Delhi, India

About Richa Baweja Pmp

Richa Baweja Pmp works as Manager-Operations at Money Options Services Pvt. Ltd and is based in Delhi, India. Richa studied Post Graduate Diploma In Business Administration (HR-Human Resources) at Delhi University (2008-2012). On Youth4work, Richa has taken skill tests in Team Management (rank 76 of 32,503, top 1%) and Project Management (rank 1,034 of 24,579, top 5%). Richa also lists talents in Process Improvement, Other or Otro, Unix and Documentum.

Talents
    • Radio Engineer
      ... among ... users in Delhi
      …
      among … users worldwide
    • Team Management
      ... among ... users in Delhi
      76
      among 32503 users worldwide
      95.01
      percentile among worldwide users
    • Unix
      ... among ... users in Delhi
      …
      among … users worldwide
    • Customer Service
      ... among ... users in Delhi
      …
      among … users worldwide
Professional Path
Manager-Operations
Apr-2014 To present 12 years 5 months
  • • Responsible for performing business research designed to improve business processes and contribute to increased sales.
    • Responsible for identifying areas of business improvement by capturing, analyzing, and documenting business and user requirements.
    • Worked with Software Development team to prepare and review analysis reports.
    • Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.
    • Reporting on the likely impact of process modifications.
    • Flagging up potential problems at an early stage.
    • Producing stage plans, highlight reports, risk logs, requests for change.
    • Managing client expectations by ensuring the delivery of the highest quality service and acting on client feedback.
    • Prepared project documents for requirements and dependencies
Lead Credit Analyst
Aug-2009 To Nov-2013 4 years 3 months
  • As a part of Remediation Team, I worked towards Process Improvement, Process Alignment, Level 3 Process Mapping, Audits and Quality Monitoring.
    Identified, analyzed, prioritized, mitigated and communicated project risks
    Involved in coordinating projects from inception to completion
    I also managed Inventory Management System and Special Requests handling via emails.
    Acted as a cross functional expertise of all three functions of CBU-Voice, Web Servicing & Correspondence.
    Trained and monitored end-to-end floor support and conducted quality huddles.
    Conducted additional trainings for different batches within and outside the process as a part of Cross Platform Training.
    Partnered with CNIS, CC&P (Compliance Control & Procedures), and Compliance for regular procedural reviews. Actively participated in DAC (Data Analytics & Capabilities)/CBR calls and calibration calls with the process partners in U.S.A.
Self Employed / Designer
Apr-2007 To May-2009 2 years 1 months
  • • I owned and operated a South Delhi based designer garment studio.
    • I also managed our in-house stitching unit
Qualifications

Delhi University

Post Graduate Diploma In Business Administration Human Resources

2008-2012

Delhi University

Bachelor of Arts English

2004-2007

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