Richa Baweja Pmp - Manager-Operations at Money Options Services Pvt. Ltd - Delhi

Richa Baweja Pmp
Seeking Opportunities In Project Management
Delhi, Delhi, India
Team Management Project Management Process Improvement
DU-Delhi University

About Richa Baweja Pmp

Richa Baweja Pmp works as Manager-Operations at Money Options Services Pvt. Ltd and is based in Delhi, India. Richa studied Post Graduate Diploma In Business Administration (HR-Human Resources) at Delhi University (2008-2012). On Youth4work, Richa has taken skill tests in Team Management (rank 76 of 32,503, top 1%) and Project Management (rank 1,034 of 24,579, top 5%). Richa also lists talents in Process Improvement, Other or Otro, Unix and Documentum.

Talents

Radio Engineer

... among ... users in Delhi

…

among … users worldwide
Team Management

... among ... users in Delhi

76

among 32503 users worldwide

95.01

percentile among worldwide users
Unix

... among ... users in Delhi

…

among … users worldwide
Customer Service

... among ... users in Delhi

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among … users worldwide

Complete Talent Profile »

Professional Path

Manager-Operations

Money Options Services Pvt. Ltd Full Time

Apr-2014 To present 12 years 5 months

• Responsible for performing business research designed to improve business processes and contribute to increased sales.
• Responsible for identifying areas of business improvement by capturing, analyzing, and documenting business and user requirements.
• Worked with Software Development team to prepare and review analysis reports.
• Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.
• Reporting on the likely impact of process modifications.
• Flagging up potential problems at an early stage.
• Producing stage plans, highlight reports, risk logs, requests for change.
• Managing client expectations by ensuring the delivery of the highest quality service and acting on client feedback.
• Prepared project documents for requirements and dependencies

Lead Credit Analyst

American Express Full Time

Aug-2009 To Nov-2013 4 years 3 months

As a part of Remediation Team, I worked towards Process Improvement, Process Alignment, Level 3 Process Mapping, Audits and Quality Monitoring.
Identified, analyzed, prioritized, mitigated and communicated project risks
Involved in coordinating projects from inception to completion
I also managed Inventory Management System and Special Requests handling via emails.
Acted as a cross functional expertise of all three functions of CBU-Voice, Web Servicing & Correspondence.
Trained and monitored end-to-end floor support and conducted quality huddles.
Conducted additional trainings for different batches within and outside the process as a part of Cross Platform Training.
Partnered with CNIS, CC&P (Compliance Control & Procedures), and Compliance for regular procedural reviews. Actively participated in DAC (Data Analytics & Capabilities)/CBR calls and calibration calls with the process partners in U.S.A.