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Sarah Mohiuddin

B.Sc Graduate With Over 5 Years Of Experience In Corporate Sales And Customer Service
  • Hyderabad, Andhra Pradesh, India
  • Communication Skills, Training Skills, Typing
Profile Snapshot
Sarah is based out of Hyderabad & has studied Microbiology, B.Sc-Bachelor of Science from Year 2006-2010 in OU-Osmania University, Osmania University.
Sarah Mohiuddin is Skilled in Communication Skills, Training Skills, Typing and other talents.
My Story
I am a B.Sc Graduate with over 5 years of Experience in Corporate Sales and Customer Service. I have expert knowledge about Sales and Marketing Strategies with a Typing Speed of 50-60 WPM. I am seeking a career in an organization that would give me an opportunity to utilize my current skills and provide a healthy environment for me to grow, develop and acquire new skills.
Professional Path
Business Analyst
Full Time May-2012 To present (13 years 3 months)
Responsibilities
  • • Trained and supported employees with the Firm Financial applications such as Deloitte Time and Expense, DLC, DOL , RTrak, eDRMS, SAP-AP , APNET, and Ariba
    • Giving more importance to Quality, Communication and Courtesy which are the highest scoring metrics in calls taken by the team
    • Creating new Knowledge Documents and updating existing KDs with new solutions to develop and enhance knowledge base in the Call Center
Achievements
  • • Stacked No.1 for International Support Services - Business
    • Added to Wall of Distinction in October, 2013 and October, 2014
    • Participated in Vision Campaign in 2013
    • Was selected as a Mentor for the Business Team and Mentored 4 batches.
Senior Sales Representative
Dell International Services Pvt Ltd
Full Time Jun-2010 To May-2012 (1 year 11 months)
Responsibilities
  • • Selling Dell Parts and Peripherals to customers through Inbound Calls{UKI Sales}
    • Convert inbound calls into sale and complete transaction
    • Handling Escalations and Solving customer concerns
    • Reduction of gap between customer experience and issue resolution
    • Achieve monthly sales target in terms of Margin, Sales close rate%, Finance pen rate% and Services revenue
    • Taking additional responsibility of creating /updating Team’s Daily, Weekly, Monthly and Quarterly reports on Day to Day Basis for shipping
Achievements
  • • Stacked #1 for the Quarter 4 (2011)
    • SPOC of the team for improving the performance on Customer Experience
Qualifications
Bachelor of Science, Microbiology
Osmania UniversityOsmania University
2006-2010
Extra-Curricular Interests
  • Cricket
  • Gaming
  • Music
  • Online Sales
yKnown
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